Yorkshire Tiger values its customers and aims to offer a safe, comfortable journey on a clean, well-maintained bus.
These Conditions of Carriage (the “Conditions”) set out legally binding terms and conditions which form the contract between you and Yorkshire Tiger Limited (“Yorkshire Tiger”) when you buy a ticket or pass to travel on a Yorkshire Tiger bus service.
You can download a copy of our Conditions of Carriage here, or read them below:
Yorkshire Tiger UK Bus Conditions of Carriage – Last updated 25th May 2018
When you buy any type of ticket for travel on a local service or brand provided by Yorkshire Tiger operating businesses, you enter into a contract with us. The Conditions of Carriage described in this document reflect both our and your legal obligations under that contract.
These Conditions do not apply to services provided for and on behalf of Transport for London or any other organisation. They also do not apply to any ticket bought from us that enables you to travel on services provided by another operator in which case you are subject to the conditions of that operator.
These Conditions are governed by the laws of England and Wales as applicable. Any Condition subsequently found by a court or competent authority to be invalid does not affect the validity of the others. None of our employees are permitted to vary the Conditions in any way.
The terms of these Conditions do not affect your legal rights.
Statement of liability
We value your custom and are committed to providing you with a high quality and reliable service. However, events outside our normal control may cause us to alter some or all of the service as necessary. We do our best to overcome delays and to keep you informed but cannot be held liable for any loss, damage, costs or injury that you may suffer as a result. We do not guarantee the availability of a seat on any of our services regardless of your ticket type or that you will be able to board if the vehicle is full.
We are liable to you for any type of injury caused by our negligence. You are liable to us and/or other passengers for any injury, damage or loss caused by you or by any items that you bring on board with you including animals.
Important: To the full extent permitted by law, Yorkshire Tiger Limited excludes any and all liability for any indirect or consequential losses which you incur in connection with a delayed or cancelled bus service. We strongly advise that you ensure you leave plenty of time to make any connections or prior commitments.
Fares and ticketing
On boarding the vehicle, you must either pay the correct single or return fare for the journey you intend to take; or show the driver a valid printed or electronic ticket, pass, permit, smartcard or other form of authority for that journey. The driver can advise on the best ticket to suit you. Full details of our ticket range, how and where to buy them and any terms and conditions that apply to specific types of ticket or travel product are available on the www.yorkshiretiger.co.uk website for:
Certain Yorkshire Tiger tickets are also available for purchase on the Arriva m-ticket app.
You must safely retain your ticket, pass, permit, smartcard or other authority to travel for the duration of your journey and present it on request to an Inspector or any other Yorkshire Tiger official. If you fail to do so or present any form of ticket that is out of date or has been altered, defaced or damaged in any way, you will be liable to pay the full fare for the journey you are making.
Depending on the circumstances, we also reserve the right to charge you a non-refundable penalty fare or to prosecute you. At the completion of your journey, you must leave the vehicle or pay another fare to remain on it.
Cash fares on the bus are calculated in accordance with a table showing fare stages at named stopping places along the line of route. If you get on or off the vehicle at any stop other than a fare stage, you will be charged from the preceding stage from where you board and / or to the next stage after where you get off. If zonal fares apply, you will be charged according to the number of zones you travel through.
You must ensure that any ticket purchased on the bus is issued to you directly from the ticket machine and shows the correct fare you have paid for the journey you are making. You should also check your change and point out any error to the driver immediately as we cannot correct mistakes later. If the driver has insufficient change, you may be offered a change voucher for redemption on your next journey. We will not redeem change vouchers that have been defaced or altered in any way.
Unless our publicity specifically permits it, you may not break your journey when travelling on a cash ticket; or transfer any type of ticket to someone other than the person they are issued to. Multi- journey tickets cannot be used by more than one person during the same journey.
Children under five years of age may travel at no charge provided they are accompanied by a fare- paying passenger and do not occupy a seat. A limit of two children under the age of five per passenger applies in some areas.
Children over five years of age may travel at a reduced rate in some areas where our publicity specifically permits this.
Any child or adult unable to pay the fare on boarding and who would in the driver’s opinion be left at risk will be carried at all times subject to providing their name and address to enable the fare due to be collected at a later date.
It helps us to provide a pleasant travel environment if customers are respectful of other passengers, our staff and facilities. Otherwise you may be refused travel or asked to leave the vehicle or our premises. In particular, you must not:
- Smoke at any time – this includes cigarettes, e-cigarettes, cigars, pipes and means of lighting them.
- Behave in any way which causes offence to other passengers or our staff – this includes verbal or physical abuse; being under the influence of alcohol, drugs or solvents; wearing soiled or dirty clothing; putting your feet on seats; consuming and playing personal or other music systems too
- Bring or consume any item of food or drink on the vehicle in a way that causes offence or a hazard.
- Distribute, offer for sale or solicit for any items without our prior permission – this includes collecting for
- Deliberately interfere with, misuse or damage any equipment or fittings on the
- Take part in any criminal or legally prohibited
Your safety and comfort
We want all our customers to be safe during their journey. For this reason, you should observe any instructions given to you by our staff in relation to the operation of the vehicle and its overall capacity. In particular, you must not:
- Board or alight from the vehicle at any place other than a recognised stopping point or, where there are no fixed stops, at a safe location at the driver’s discretion
- Speak to, distract or impede the driver in any way whilst the vehicle is in motion except in the event of an
- Stand forward of the cab area, upstairs or on the stairs of a double-deck vehicle or as prohibited on any other type of
- Obstruct the doorways, exits or any other part of the vehicle so as to inconvenience other passengers or restrict their ability to leave the vehicle in an emergency – this also applies to your
- Wear or use rollerblades, skates or other unsuitable forms of footwear whilst on the
- Leave unattended any small children or babies in pushchairs whilst on the vehicle.
Please advise our staff as soon as possible if:
- You sustain any injury whilst on the vehicle or if you feel unwell during your journey – they will arrange for medical assistance if
- You see any suspicious items or behaviour – but take care not to endanger
Carriage of wheelchairs, pushchairs and mobility scooters
The low floor area on our vehicles generally has a shared bay for the carriage of either one wheelchair or scooter or up to two unfolded pushchairs. Some buses have a separate pushchair bay. We accept unfolded pushchairs on buses that have a shared bay only if it is not already occupied by a wheelchair user or mobility scooter. If a wheelchair or scooter user wishes to board, you are required to fold your pushchair and stow it in the luggage facilities on the vehicle. A wheelchair or mobility scooter cannot be accepted if the vehicle is full.
Wheelchair users have priority in relation to wheelchair designated spaces on our buses.
The shared bay can accommodate a manual or electric wheelchair up to the standard reference dimensions of 120cm long by 70cm wide or, subject to the design of the low floor area on certain bus types, a 3- or 4-wheeled Class 2 mobility scooter up to 100cm long and 60cm wide with a turning circle of 120cm. We participate in the CPT Code for the use and acceptance of Mobility Scooters on low floor Buses. More advice on the Code and how to obtain a scooter permit is available.
Small items of luggage or other personal belongings are carried at the driver’s discretion and the owner’s risk. You are responsible for the safe stowage and handling of all items during your journey. Larger or bulky items that cannot be safely stowed at your seat or by using the luggage facilities on the vehicle are not permitted. We do not operate any left luggage facilities on our premises.
Folded bicycles should ideally be carried in a suitable carrying bag or holdall to reduce the risk of injury or damage to other passengers and their property. Unfolded bicycles are not carried in any circumstances.
We do not accept explosive, hazardous or combustible materials or items likely to present a danger to other passengers, our staff or the vehicle. Liquids, including hot drinks and paint, must be carried in correct and sealed containers and kept stable at all times.
Please hand any item of lost property that you find on our vehicles or premises to the driver or other member of our staff. We will do all we reasonably can to locate the owner and return it to them.
We hold lost property for one month apart from items that are either perishable or become objectionable and need to be disposed of sooner.
Lost property can be claimed through Customer Services. You will need to give a full description of the item and details of the journey that you lost it on. Any item that we hold can be collected from a local Yorkshire Tiger depot. A small fee may apply and you may also be asked to show a form of identification to claim high value items.
Dogs and other animals
We welcome all types of assistance dog free of charge when accompanying either a registered disabled person or a trainer who can show an appropriate means of identification. Other dogs are accepted at the discretion of the driver. All dogs must be on a harness or lead and, if necessary, muzzled in accordance with the Dangerous Dogs Act. We reserve the right to ask you to leave the vehicle at any time if you permit your dog to behave unacceptably.
Small animals that will not be a danger or nuisance to other passengers are allowed on the vehicle provided they are fully under your control by being boxed, caged or on a lead. Animals must not travel on seats. All animals are carried at the owner’s risk.
CCTV and Data Protection
We want to make it easy for you to get in touch with us. Our Customer Services hotline 0344 800 44 11 is open between 8:00am and 6:00pm Monday to Friday. You can also email us at firstname.lastname@example.org
Alternatively, visit our websites or social channels:
Or you can write to us at:
Customer Services, Unit G10, Lowfields Business Park, Elland, West Yorkshire, HX5 9HD
If you aren’t satisfied with our response for any reason, please tell us why or, if you prefer, contact Bus Users England, Terminal House, Shepperton, TW17 8AS or Bus Users Cymru, PO Box 1045, Cardiff, CF11 1JE. Tel: 0300 111 0001. Email: email@example.com. Website: www.bususers.org.
Unresolved complaints can be referred to the Bus Appeals Body using the contact details given for Bus Users above. Alternatively, you can visit their website: www.busappealsbody.co.uk